09/04/2021
Publication: GroundUp
Author: Masego Mafata and Liezl Human
CCMA in Benoni 'has outsourced to the internet cafe next door'
The Commission for Conciliation, Mediation and Arbitration (CCMA) offices in Johannesburg and Benoni have stopped allowing walk-in cases. Workers are queueing outside for hours before being directed by officials to nearby internet cafes to complete their dispute referral process online. As a result, workers are paying up to R80 at the internet cafes for a service the CCMA used to offer for free.